Refund policy
Overview We want you to love what you ordered. If something isn't right, we're here to help.
Standard Items — 30-Day Return Window For non-custom items, we accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, and in their original condition with tags attached.
To initiate a return, contact us at support@stokzyn.com with your order number and reason for return. Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Print-on-Demand Items (Custom/Made-to-Order) Items fulfilled through our print-on-demand partner (including custom apparel and accessories) are made specifically for you and are not eligible for returns or refunds based on sizing or preference. However, if your item arrives defective, misprinted, or damaged, we will offer an exchange or store credit at no cost to you. Please contact us within 30 days of delivery with a photo of the issue.
Non-Returnable Items The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Downloadable products
Exchanges We offer exchanges for standard items within the 30-day window, subject to availability. For POD items, exchanges are available only for defective or misprinted products.
Damaged or Incorrect Orders If you received a damaged, defective, or wrong item, please contact us immediately at Support@stokzyn.com with photos and your order number. We'll make it right.
Contact Us For any return or refund inquiries, reach out to us at: Support@stokzyn.com